Are those CMM-mandated procedures too difficult and onerous to complete? People will find a work-around, bypassing the intent of the CMM and filling in whatever documents are required to get by. Is that comprehensive (and manual) test plan overly lengthy and tedious? People will take short-cuts. The “extra-legal,” or alternative system will evolve in any social setting where the official mechanism doesn’t cut it.
Copyright © 2003 Johannes Brodwall. All Rights Reserved.